Refund Policy

Last Updated: August 12, 2026

At Suprema Peptides Lab, we aim to provide a reliable and transparent purchasing experience. This Refund Policy explains the circumstances under which refunds, replacements, cancellations, and returns may be available for products purchased through our website.

This policy is subject to applicable consumer protection laws and regulatory requirements. Nothing in this policy is intended to exclude or restrict any legal rights that cannot lawfully be excluded.

1. Research Use Only

Suprema Peptides Lab products are supplied for research and laboratory use only, unless a product is expressly identified and legally authorised for another purpose.

Our products are not intended for human or veterinary consumption, self-administration, diagnosis, treatment, or prevention of any disease or medical condition.

Customers are responsible for ensuring that their purchase and intended use comply with all applicable laws, regulations, institutional requirements, and restrictions.

2. Refund Eligibility

A refund may be available in circumstances including:

• The wrong product was supplied.

• A product arrives damaged or defective.

• We are unable to fulfil an order.

• An order is cancelled before dispatch, where cancellation is permitted.

• A refund is required under applicable consumer law.

• A return is accepted in accordance with the terms of this policy.

Due to the nature of research materials, certain products may be subject to specific return restrictions.

3. Returns

Before returning any product, customers must contact Suprema Peptides Lab and receive return instructions.

Where a return is accepted, products should generally be:

• Unopened.

• Unused.

• In their original packaging.

• In a condition suitable for inspection.

Products that have been opened, altered, contaminated, improperly stored, or otherwise compromised may not be eligible for return, where permitted by applicable law.

Nothing in this section affects mandatory statutory rights.

4. Damaged or Defective Products

If your order arrives damaged or a product appears defective, please contact us as soon as possible after delivery.

Please provide:

• Order number.

• Product name.

• Description of the issue.

• Photographs of the product and packaging.

• Any relevant batch or lot information, where available.

We may request additional information or documentation to assess the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

5. Incorrect Products

If you receive a product that differs from the product ordered, contact our customer support team promptly.

After verifying the order, we may arrange:

• A replacement with the correct product; or

• A refund for the affected item.

Where the error was caused by Suprema Peptides Lab, we will cover reasonable return or replacement shipping costs where required by applicable law.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel an order before it enters processing or dispatch.

Once an order has been dispatched, cancellation may no longer be possible, although applicable statutory cancellation or return rights may still apply.

7. Non-Returnable Products

Due to the nature of research materials, we may not accept returns of products that have been:

• Opened or unsealed.

• Used or handled outside appropriate laboratory conditions.

• Contaminated.

• Altered or modified.

• Improperly stored after delivery.

• Damaged after delivery through misuse or negligence.

These restrictions apply only to the extent permitted by applicable law.

8. Refund Processing

Once a refund has been approved, it will generally be issued to the original payment method.

Suprema Peptides Lab will process approved refunds within a reasonable period. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

We cannot control delays caused by financial institutions or payment processors.

9. Shipping Costs

Where a refund or replacement is required because we supplied an incorrect, damaged, or defective product, reasonable return shipping costs will be covered where required by law.

Where a return is made for another reason, shipping costs may be the responsibility of the customer where permitted by applicable law.

Original shipping charges may be non-refundable where permitted by law.

10. International Orders

For international orders, customers are responsible for ensuring that products can legally be imported into their destination country.

Customs duties, import taxes, brokerage fees, and other charges imposed by the destination country are generally the responsibility of the customer unless expressly stated otherwise.

If an order is refused, seized, delayed, or returned by customs because the customer has not complied with applicable import requirements, a refund may not be available to the extent permitted by law.

11. Failed or Returned Deliveries

If an order is returned to us because of an incorrect address, refusal of delivery, failure to collect the package, or another issue attributable to the customer, we will review the circumstances before determining whether a refund or reshipment is appropriate.

Additional shipping costs may apply to a replacement shipment where permitted by law.

12. Product Storage

Customers are responsible for following the storage requirements provided with their products.

Suprema Peptides Lab cannot accept responsibility for degradation, damage, or loss of product quality resulting from improper storage, excessive heat, moisture, light exposure, or other unsuitable conditions after delivery.

If you believe a product may have been exposed to inappropriate conditions during transit, contact us before using or handling the product further.

13. Refunds and Promotional Orders

For products purchased as part of a promotion, discount, bundle, or special offer, the refund amount may reflect the actual amount paid for the returned product.

Additional conditions may apply to promotional offers and will be communicated at the time of purchase.

14. How to Request a Refund

To request a refund, please contact the Suprema Peptides Lab customer support team through our official contact channel.

Please include:

• Full name.

• Order number.

• Product name.

• Reason for the refund request.

• Relevant photographs or supporting documentation, where applicable.

Do not return any product before receiving instructions from our team.

15. Refund Review

All refund requests may be reviewed before approval.

We may request additional information to verify the order, product condition, delivery status, or reason for the request.

Our decision will be made in accordance with this policy and applicable laws and regulations.

16. Changes to This Refund Policy

Suprema Peptides Lab may update this Refund Policy from time to time to reflect changes to our products, services, operational procedures, or applicable legal requirements.

The current version will be published on this page with the applicable Last Updated date.

17. Contact Us

If you have any questions regarding refunds, returns, cancellations, damaged products, or replacements, please contact the Suprema Peptides Lab customer support team.

When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.

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Suprema Peptides Lab
Quality. Precision. Research.