Shipping Policy

Last Updated: August 12, 2026

At Suprema Peptides Lab, we are committed to processing and shipping research products securely, responsibly, and efficiently.

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing products through our website.

1. Research Use Only

All products supplied by Suprema Peptides Lab are intended for research and laboratory use only, unless explicitly stated otherwise on the applicable product documentation.

Our products are not intended for human or veterinary consumption, self-administration, diagnosis, treatment, or prevention of any disease or medical condition.

Customers are responsible for ensuring that their intended use and purchase comply with all applicable laws, regulations, institutional requirements, and import restrictions.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order verification.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Additional verification may be required for certain orders, destinations, or products. Processing times may therefore vary.

During periods of high demand, promotions, product launches, or holidays, processing may take longer.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

3. Shipping Destinations

We ship to selected domestic and international destinations, subject to product availability, carrier restrictions, and applicable laws and regulations.

Certain products may not be available for shipment to specific countries, territories, or regions.

We reserve the right to refuse or cancel an order where shipping a particular product to a destination may violate applicable legislation, regulatory requirements, customs restrictions, or carrier policies.

4. Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical estimates may include:

• Domestic Standard Shipping: 2–5 business days

• Domestic Express Shipping: 1–2 business days

• International Shipping: 5–15 business days

These timeframes are estimates only and are not guaranteed unless expressly stated otherwise.

International deliveries may take longer due to customs clearance, import procedures, carrier delays, or regulatory checks.

5. Shipping Costs

Shipping charges are calculated and displayed during checkout based on the destination, package characteristics, and selected shipping method.

Any applicable shipping fees will be shown before the order is completed.

Suprema Peptides Lab may occasionally offer promotional shipping rates or free-shipping offers subject to specific terms.

6. International Orders & Customs

International orders may be subject to customs inspection, import requirements, duties, taxes, permits, or other regulatory procedures.

The customer is responsible for understanding and complying with the laws and regulations applicable to the importation and possession of research materials in their destination country.

Any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are the responsibility of the recipient unless expressly stated otherwise.

Suprema Peptides Lab cannot guarantee that a particular product is legally importable into every jurisdiction.

7. Regulatory Restrictions

Certain research products may be subject to additional restrictions depending on the destination.

Before placing an order, customers should verify that the products they are purchasing are permitted for their intended legitimate research use and can legally be imported into their jurisdiction.

We may request additional information or documentation where reasonably necessary to verify an order.

If an order cannot legally or reasonably be fulfilled, we reserve the right to cancel the order and issue an appropriate refund.

8. Tracking

Where available, tracking information will be provided once your order has been dispatched.

Please note that tracking information may take some time to become active after the carrier receives the shipment.

Customers are responsible for monitoring their shipment and ensuring that the delivery address is accessible and accurate.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned to us.

If a shipment is returned because of incorrect information supplied by the customer, additional shipping charges may apply for reshipment where permitted by law.

If you identify an error in your shipping information immediately after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once an order has entered fulfilment.

10. Delayed Shipments

Delivery estimates are provided for guidance and may be affected by circumstances outside our reasonable control, including:

• Carrier delays.

• Customs inspections.

• Import procedures.

• Severe weather.

• Public holidays.

• Strikes or service interruptions.

• Regulatory requirements.

• Incorrect or incomplete delivery information.

• Other unforeseen circumstances.

If your shipment exceeds the expected delivery timeframe, please contact our support team with your order number so that we can investigate the shipment.

11. Lost or Missing Packages

If tracking indicates that your package has been delivered but you have not received it, please first check the delivery address, mailbox, reception area, and with household members or neighbours where appropriate.

If the package remains missing, contact us as soon as possible.

We may need to open an investigation with the relevant carrier before determining the appropriate resolution.

12. Damaged Shipments

If your order arrives damaged, please contact us promptly.

To help us investigate, we may request:

• Your order number.

• Photographs of the external packaging.

• Photographs of the product and internal packaging.

• A description of the damage.

Please retain the original packaging and products until the investigation has been completed.

13. Failed Delivery & Returned Shipments

If a carrier is unable to complete delivery, the shipment may be held for collection, returned to the sender, or subject to additional delivery attempts depending on the carrier's procedures.

If a shipment is returned to Suprema Peptides Lab because of an incorrect address, refusal of delivery, failure to collect, or another issue attributable to the customer, additional shipping charges may apply for reshipment where legally permitted.

14. Product Storage After Delivery

Customers are responsible for handling and storing research products appropriately after delivery.

Always follow the storage conditions provided on the product packaging or accompanying documentation.

Suprema Peptides Lab cannot be responsible for degradation or loss of product quality resulting from improper storage, excessive heat, moisture, light exposure, or other unsuitable conditions after delivery.

15. Product Availability

If an ordered product is temporarily unavailable, we may contact the customer regarding the expected availability or possible alternatives.

Where we are unable to fulfil an order, we may cancel the affected item and provide an appropriate refund.

16. Changes to This Shipping Policy

Suprema Peptides Lab may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, products, operational procedures, or applicable legal requirements.

The latest version will be published on this page together with the applicable Last Updated date.

17. Contact Us

If you have questions regarding shipping, delivery, tracking, customs, or an existing order, please contact the Suprema Peptides Lab customer support team through our official contact channels.

When contacting us about an existing order, please include your order number so that we can assist you as efficiently as possible.

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Suprema Peptides Lab
Quality. Precision. Research.